Unfortunately, if you have to cancel your party we can not offer a refund. However we will try our best to reschedule your party to another date!
To ensure the safety of our performers, we reserve the right to refuse service before or during the event if our performer is concerned about their safety. Examples of an environment where this may be the case, include swearing, physical violence towards our performer, drunk and disorderly behaviour, smoking in too close a proximity to our performer, disrespect towards our performer e.t.c
In the circumstance that our performer does feel threatened and unsafe, they shall leave immediately and a refund will not be issued.
The safety of the children present at the party is essential to us too. Therefore there must be a responsible adult present at all times. As a performer we are there as entertainment, it is not our duty to discipline children who are misbehaving as we would hate to have to step out of character and ruin the experience for everyone else. It is also down to the responsible adult to deal with any medical emergencies. Our company/performers are not responsible for any injury or damages that may occur at your party.
It is your responsibility to provide a venue for our performer to entertain in, whether this may be a house or hall, please endure that there is enough room for the amount of guests invited. Also please do take into consideration if you have chosen a package that includes party games, many of these include dancing and so inevitably there must be adequate room for the children to dance in. We also would like to express the difficulty in leading party games when there is other loud distractions in the room. We would hugely appreciate it if in the event that you have also hired a bouncy castle as entertainment, the bouncy castle be put down whilst our performer is leading any games as the noise can be a massive problem when our performer is trying to make their voice be heard. We hope you understand!
If your chosen venue is outdoors, please take into consideration our performer is wearing heavy, thick costumes and ensure there is access to shade. Please also note that we put a lot of money into buying the most authentic, top quality costumes. Because of this in the event of rain, thunder, lightning e.t.c you must provide an alternative space inside for the performer. Equally our performer cannot work outside if the ground is considerably wet and muddy.
Our performer will be arriving via car to your venue, with this in mind please ensure that there is free, close parking available at your chosen venue.
We provide complimentary travel expenses up to a 20 mile radius from St Neots. Any venue further afield will incur travel expenses of 30p per mile outside of this radius.
Punctuality is very important to us and we will always allow extra time when travelling to the venue to allow for traffic/finding the venue. However we cannot accept any responsibility for delays beyond our control such as road accidents and extreme weather conditions. If our performer is running late due to extreme circumstances, they will notify you that this is the case as soon as it is safe and convenient to do so. We will also try our best to make up the time at the end of our booked slot if the circumstances allow for it such as we do not have another booking to make straight after, and you still have access to the venue.
It is not the intention of Enchanted Princess Appearances to violate any copyright laws. We provide lookalike characters only. We can only accept bookings from individuals who are aware that we do not represent any licensed character.